Fly Ohrid Paragliding is a Paragliding school and shop. We gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations and explains how, why and when we process your personal data.
Fly Ohrid Paragliding is the trading name of Paragliding in Ohrid and we are a company registered in Macedonia.
Fly Ohrid Paragliding
Information That We Collect
Fly Ohrid processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we collect is:
- Home Address
- Shipping Address
- Personal Email
- Home Telephone Number
- Mobile Telephone Number
- Relevant medical information
- Emergency contact phone number
We collect information in the below ways:
- Web Orders
- Online Forms
- Booking Forms
How We Use Your Personal Data
Fly Ohrid takes your privacy very seriously and will only use your information as set out in this notice. We will retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: –
- We collect your personal data in order to provide our goods and services and to ensure that orders are completed and can be sent out to your preferred address.
- We collect and store your personal data as part of our legal obligation for business accounting and tax purposes, assisting emergency services and any other legal obligations placed on us from time to time.
- Where we have your consent, we will occasionally send you marketing information, or contact you regarding an order or booking
You have the right to access any personal information that Fly Ohrid processes about you and to request information about:
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request the erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We may share your personal information for the purposes specified in this notice or where there is a legal requirement with:
In the case of an emergency, we will pass on any necessary details to the emergency services. This may include your contact details and medical information contained on our booking form as well as any emergency contact details.
We use Paypal to process transactions on the paraglidingohrid.mk website. To find out what data Paypal collects and how it is used please use the following link:
Sagepay is another payment gateway used on our site to process transactions. Your payment details are securely stored.
When you browse our website or interact with an email that we send to you, we may use Google Analytics to collect information about your behavior in regards to browsing our website and the emails we send. This may include details of your operating system, location, IP address, browser ID, browsing activity, and other information about how you interacted with our digital platforms. The data we access through Google analytics is anonymous, we do not store any personally identifiable information.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Fly Ohrid, however, as this information is required for us to provide you with our services/deliver your products/legitimate interests, we will not be able to offer some/all our services without it. You will not be able to take part in the school’s paragliding activities without disclosing the relevant information needed for safe practice, including any medical information deemed pertinent.
How Long We Keep Your Data
Fly Ohrid only ever retains personal information for as long as is necessary. We are required under MKD tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. The BHPA requires us as a school to hold student information for a minimum of six years.
Where we use your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent (if based on your consent).
Lodging A Complaint
Fly Ohrid only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please contact us.
Telephone: +389 75 508 493 Email: [email protected]
You have the right to lodge a complaint with the Information Commissioner’s Office(details below) at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/
We use ‘cookies’ which are small pieces of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.